Herald Avenue Family Practice
7 Herald Avenue Willetton WA 6009 Tel: 9259 5559
Welcome to Herald Avenue Family Practice. We are a privately billing accredited medical practice located in Willetton, Perth, offering general medical services to the local community.
The Herald Avenue Family Practice was established in November 2000 in purpose built premises located at 7 Herald Avenue, Willetton. We are fully accredited with the Australian General Practice Accreditation Limited body.
The practice has access to nearby pharmacy, phlebotomy and imaging services.
For enquiries, or to make an appointment, telephone 9259 5559. New patients welcome.
To save time, it would be helpful for new patients to fill out this form prior their appointment, to provide the doctor with an up to date record of demographic and health details.
From time to time this practice invites patients to complete a questionnaire on their views of the practice. These surveys are completely confidential and help us improve our services.
We would like to thank all the patients who have donated their time to complete our surveys. As a result of our recent survey we have introduced a number of new notices and created a dedicated noticeboard for information we would like our patients to be aware of. We have included more information on our practice TV to better inform our patients regarding practice procedures.
If you are unhappy about any aspect of our care we are keen to know about it. Please feel free to talk to your doctor or the receptionist about any problems you have with the service we provide.
If you feel that your complaint needs further investigation, you can contact the Health and Disability Services Complaints Office on 9323 0600.
If a patient is unable to read or understand our website or practice information sheet it can be provided by the following services:
- Through the National Relay Service for patients who are deaf.
- TTY/Voice calls: 133 677
- Speak & Listen 1300 555 727
- Through the Translation and Interpreter Service for patients who speak languages other than English.
- To use an interpreter over the phone call: 131 450
If you require an interpreter during your consultation please advise the reception staff when booking an appointment
Any patients who swears at or abuses our reception or nursing staff will be asked to leave the premises and will not be offered further appointments. The patient will be provided with a list alternative practices and the medical records will be forwarded to a nominated GP.
Patient parking is available, with entry to car park on Herald Avenue. Entry access is via Roxby Lane. Disabled access and facilities are provided.